Delivery Information
Delivery Cost?
A Standard Delivery charge of £6.50 is added to all orders weighing under 25kg being delivered to mainland England, Wales and Scotland. For orders weighing more than 25kgs, an additional £0.35p will be charged for each 1kg band after the first one. For example, if the order total weight is more than 25kg and less than 50kgs, the delivery charge will be (£0.99 x i.e. £.0.35p =) end weight amount and so on.
Delivery Time?
At NZ Engines, we aim for next day delivery. Any order received before 15:30 pm on any business day (Monday - Friday excluding Bank Holidays) should be delivered the next business day before 5.30 pm (assuming the ordered items are all in stock).
Deliveries to addresses other than in UK Mainland are classed as international delivery, and as such cannot be delivered next day.
Orders taken after 15:30 pm will be processed and dispatched on the next day. Any order made on a Friday after 15:30 pm will be processed and dispatched on the following Monday for delivery on Tuesday. If Monday is a bank holiday, the order will be dispatched on Tuesday for a Wednesday delivery.
Though every effort is made by I Shine Trade. & the couriers to achieve next day delivery, the standard delivery charge does not guarantee this goal.
NZ Engines relies upon the services of a third party courier. There are unfortunately a few occasions when the couriers fail to perform the service that they are required to. Though this happens rarely, it does occur, and we cannot be held responsible for the late delivery of an item.
It is not always possible to manage next day delivery to non-mainland UK addresses. This is dependent on the accessibility of your address.
Who is our courier?
For orders to be delivered within the UK mainland, the courier used will be UK Mail (www.ukmail.com) or Cit-Link Express (www.city-link.co.uk), you should arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), a card will be left by the courier with a telephone number to call and the address of the depot where your parcel has been placed. You can call the depot and arrange a new delivery day directly with the couriers.
For International deliveries, Parcel Force Worldwide or DHL will be used to ship the goods. You need to keep track of the parcel using the consignment number supplied by us and make sure that somebody is there to receive the delivery.
Tracking your parcel?
When your order is dispatched you will receive an email confirming your order is being delivered (AN EMAIL ADDRESS MUST BE SUPPLIED FOR THIS SERVICE). In most cases, the email will have a Tracking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting the couriers web site and entering your tracking number in the Tracking # box. Please follow the instructions on your email.
If you do not have a Tracking number on your email, please don't hesitate to give us a call on (+44) 020 8555 1511 the day after you expected to receive your parcel if you still have not received it. We will enquire as to the whereabouts of your parcel and advise you of our findings. Unfortunately, we may not be able to check on the status of these parcels on the day of expected delivery, but we will look into it and expect to get back to you on the following day.
Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give UK Mail (www.ukmail.com) or Cit-Link Express (www.city-link.co.uk) your telephone number in case they need to contact you regarding the delivery. This information will not be kept by or used by any other third party.
